Trezor.io/start® | Getting started — Ledger Support®

Welcome — this guide walks you through getting started with a Trezor® hardware wallet using the official Trezor setup flow at Trezor.io/start®. If you’re coming from a Ledger® device or exploring options, these step-by-step instructions and security tips will help you set up your Trezor safely and transfer control of your crypto assets when you’re ready.

Quick overview

  1. Unbox your Trezor and verify the tamper-evident seal.
  2. Visit Trezor.io/start® on the computer you’ll use for setup.
  3. Install any required helper software (Trezor Suite / Bridge) per the site instructions.
  4. Initialize the device: create a PIN, generate and securely store your recovery seed.
  5. (Optional) Transfer crypto from other wallets/devices — follow coin-specific instructions.
  6. Keep your recovery seed offline and follow best-practices for long-term security.

Before you begin — essentials

  • Use a clean, malware-free computer you control.
  • Never share your recovery seed or PIN with anyone or enter them into a website.
  • Keep the recovery seed written on paper (or metal backup) stored securely offline.
  • Do not accept help that requires exposing your seed or private keys.

1. Verify packaging and device authenticity

  • Confirm the tamper seal is intact and the device is the model you ordered. If anything is suspicious, contact the vendor.

2. Open Trezor.io/start®

  • On your computer, open a browser and go to Trezor.io/start®. Follow the on-screen prompts. (The official site will guide firmware installation and software downloads.)

3. Install Trezor Suite or Bridge if prompted

  • Trezor may ask you to install Trezor Suite (desktop app) or Trezor Bridge (browser helper). Install only from the official Trezor site.

4. Connect and initialize the device

  • Connect the Trezor to your computer via USB. The setup wizard will prompt you to create a new wallet or restore from an existing recovery seed.

5. Choose a PIN

  • Create a PIN you can remember but that is not easily guessable. The device will show a PIN entry interface — always enter the PIN directly on the device when requested.

6. Write down your recovery seed

  • The device will generate a recovery seed (typically 12–24 words). Write these words down exactly and store them offline in a secure place. Consider a metal backup for disaster resistance.

7. Confirm the seed on the device

  • As part of the setup you’ll confirm certain words to ensure you recorded them correctly.

8. Install firmware updates (if required)

  • Allow the device to update firmware if prompted. Firmware from the official site ensures security fixes and improvements.

9. Open Trezor Suite and add accounts

  • Use Trezor Suite (or the web interface if directed) to add cryptocurrency accounts (Bitcoin, Ethereum, etc.) and view addresses.

Transferring assets from a Ledger® device (high-level)

  • If you’re moving funds from a Ledger® device, first ensure you have the Ledger recovery seed securely backed up. You’ll need to send assets from the Ledger-managed addresses to the receiving addresses you control with the Trezor.
  • For each coin, create a receiving address with the Trezor and send funds from Ledger using the Ledger Live app or the coin’s wallet interface. Confirm transactions on both devices’ screens.
  • Important: never import a Ledger recovery seed into another device by typing it into an online form. The secure process is on-device transfer between addresses you control.

Security best practices

  • Never type your recovery seed into a computer, phone, or browser.
  • Keep at least two secure backups of your recovery seed in physically separate, locked locations.
  • Use a passphrase (optional advanced feature) only if you understand how it works — a lost passphrase cannot be recovered.
  • Beware phishing: only use official Trezor domains and double-check URLs.
  • Regularly update firmware and the Trezor Suite app when official updates are released.

Troubleshooting (common questions)

Q — The site asks for a firmware update but the device won’t update.
A — Ensure a stable USB connection, use a recommended browser, and install Trezor Bridge or Suite. If problems persist, check the device model and contact official support.

Q — Can I restore my Ledger seed on Trezor?
A — Trezor supports restoring from many types of hardware wallet seeds if they are standard BIP39/SLIP39 formats. Restoring should be done only on the device itself following the prompts — but transferring funds between devices by sending to Trezor-generated addresses is generally safer and recommended.

Q — Should I use a passphrase?
A — Passphrases add security but also complexity and risk (if forgotten you may lose funds). Only use them if you understand the tradeoffs and store the passphrase securely.

Where to get help

  • For device-specific problems or security concerns, contact the manufacturer’s official support channels.
  • Check the official setup pages at Trezor.io/start® for the most current step-by-step flow and downloads.